Telephone Support (Live) is available when technicians are present in the office and phones will be answered by the first available technician.
Voicemail Messages can also be left when no agents are available to answer calls. Please leave a brief message with the below information and an agent will be in contact as soon as they are available.
When calling or leaving a message please be sure to provide:
- First and Last Name (please spell this out).
- Email Address (please spell this out - all records are stored by this reference).
- Name of the Station you are calling about.
- Phone Number.
- Brief description of the problem.
HELP Line: 513-699-6180
This support is available 8:30am - 5:00pm EST, M-F (Except holidays and a few weather-related exceptions).
The support queue is also periodically checked during off-time as well.
Note: See Holiday Schedule for exceptions.